A large part of being a guard is deterrence and this is how security officers protect your store. When you make a decision to use covert security or plain clothes security you are in effect saying that you are focused more on arresting them rather than preventing the theft.
What this means is that you are placing your security guards in a position where they will have to identify themselves after a theft has occurred and placing them immediately in a position of risk best chauffeur company in London. Your company may be held liable as providing an unsafe workplace condition.
The shoplifter will be surprised at a moment where their adrenalin is running the highest due to their concern for getting arrested. If the security guard comes from behind and yells ‘STOP your under arrest’ the offender will have a ‘fight’ or ‘flight’ response.
If the offender runs you now have a security officer chasing someone through your store and putting people at risk by getting injured in the pursuit or by the offender hurting them so they can get away. You should always approach from the side that the offender is likely to see as an escape opportunity.
This will immediately stop the offender from making a flight response. Doing this requires you to be ready for a possible fight response. The ideal approach by experienced security guards causes the shoplifter to immediately surrender and become compliant without a fight or flight.
If the offender decides to fight, you now have a security guard in a high risk situation where other people don’t know it is a security guard trying to arrest someone. They see two people, usually males, fighting and become involved. Thereby increasing risks to your customers again. I have seen customers get involved and break up an arrest because they thought the covert security guard is assaulting a defenseless person, who is often screaming out for help.